Laborious Sewer Service

dreamstime_xxl_15692023Dear Matt,

I know I talked to you about this but would like to tell you again how impressed I was with your team. You personally responded to my sewer service problem promptly and got everything moving even though it was a Friday before our last long weekend. This put a new meaning to “Labor” day that we all will not soon forget.

Brian was very dedicated as he hand-dug searching for my line for many grueling hours through not the best conditions — aka clay soil and very large tree roots. He was very careful of my plants and surrounding areas. You cannot even tell anyone was there except for the new cleanout and some exposed dirt that still needs to settle. He also did a wonderful job with the new cleanout installation.

Mike was a huge help to Brian digging when he got there and elected to be “in the hole” most of the time because he fit so well and was quite good at maneuvering in the extremely tight spot. I am sure this was one job he will not soon forget and could have done without some of his hands on learning experience that night.

Adam was our hero when he arrived and was successful in retrieving your sewer snake and then cleaning out the rest of the line to the street. I am sure it was our good luck that this did not involve any major tree roots or collapsed lines. We all breathed easier when he was through. I also appreciated that he came back and ran that part again the next morning after everything was in place.

Finally as I feel like I have met most of your staff with this experience, they were all very courteous, kept on task- even though it was a very long task. They took great care to see that very little was disturbed and put back in prime condition. You should be very pleased that these gentlemen worked so well as a team- not all companies are that fortunate to have that team effort. Most of all they made this- if possible- a pleasant experience which at one time did not look very promising. I will definitely refer any friends or neighbors to your company for sewer service in the future. Take no offense if I say you guys are great but hope I don’t have to see you again in the very near future.

Thanks again,

Kay K.

Boulder, CO

 

You’re welcome, Kay! We’ll be sure to let Brian know how pleased you are!

Too good to be true?

mZSRc-video-24-512Have you ever received a flyer in the mail or heard an advertisement on the radio about a free or a discounted price on a sewer scope video inspection of your sewer line?

This seems to be a great deal, but like all good things, there just may be a catch. Please know some companies offer promotions to open the door for the opportunity to get thousands of dollars from you, by replacing or repairing a sewer line that doesn’t need to be fixed.
If you do decide to go with one of these promotions, here are 5 pointers:

1) First, don’t waste money trying to camera a line full of water. If your sewer line is plugged up all you will see is a pipe full of water or debris.

2) Make sure you are with the service tech when he is doing the inspection and have him scan the area he is working in with the sewer camera, so you know that it’s your home sewer line that he is taping. Watch the monitor with the tech, and ask questions. When done, ask for the recording of your sewer line, if they can’t produce one be very leery, especially if they want to replace your sewer line.

3) Don’t be alarmed by seeing tree roots growing into your sewer line. Just finding roots in your line does not mean that your sewer line needs to be replaced, as this is a normal occurrence with homes that have clay tile pipes. All you may need is to clean the roots out of the sewer line at least once a year.

4) Some sewer lines will have low spots, which means it has a belly and can cause a backup. Again remember that the camera rides on the bottom of pipe and sometimes this makes the low spot looks worse than it really is. If the low spot is only a couple of feet long it really isn’t worth digging up the sewer line. Once again preventive maintenance on the sewer line could save you thousands of dollars.

5) If there is a problem with the sewer line, a reputable company will mark the spot and give you a fair price. It is always a good idea to get a second or even a third estimate. A couple hundred dollars could save you thousands!

In closing, be aware what’s going on when hiring a sewer camera inspection for your sewer line. The cheapest price doesn’t always mean the best or honest service. If there is any doubt about the condition of your sewer line, always get a second opinion, the money that you spend just might save you thousands of dollars. Preventive maintenance on the sewer line goes a long way to prevent a collapse or a break in the line. Additionally, using root killer to slow down root growth can save your sewer line for years to come.

Mitch Gebauer
Service Manager, Garvin’s Sewer Service

10 Weirdest Things That Required Professional Drain Cleaning

dreamstime_xxl_65815Working in the sewer and drain cleaning industry has lead to some interesting surprises. Why would people flush these things? Or did they just drop them in the toilet, didn’t want to retrieve them, and want to see if they’d go down the drain? Either way, they stuck around longer than they thought they would!

 

Our TOP Ten Weirdest things found clogging drains:

(true story)

1. Rutabagas

2. An Adult Toy

3. Cat Litter

4. Cardboard (in a disposal)

5. Squirrel

6. Very Large Undies

7. Dentures

8. Hairpiece

9. Rubber Gloves

10. Tropical Fish

 

Have you flushed something that didn’t want to go away? Give Garvin’s a call and we can take care of your drain cleaning.